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Any product used by the Internet User is no longer a new product, and as such is not eligible for return and refund.
Conditions for exercising the right of withdrawal: In accordance with the legal provisions in force, the Internet User who places an order (Click & Collect, Home Delivery) via the Site has a right of withdrawal, without having to give a reason, within a period of 14 calendar days from the day following the date of receipt or collection of the order by the Internet User or a third party designated by the Internet User other than the carrier.
If the withdrawal period expires on a Saturday, Sunday or public or bank holiday, the period is extended until the 1st working day thereafter.
This period is deemed to have been respected if the Internet user returns the order before the 14-day period has expired.
Under article L. 221-28 of the French Consumer Code, certain products are excluded from the right of withdrawal:
Products that have been unsealed by the Internet User and that cannot be returned for reasons of hygiene or health protection. For example (and without this list being exhaustive): underwear...;
Products classified as Personal Protective Equipment (PPE). For example (and this list is not exhaustive): bicycle helmets, etc... ;
Products made to the Internet User's specifications or clearly personalised;
Perishable products, such as foodstuffs
How to exercise the right of withdrawal: To exercise his right of withdrawal, the Internet User must notify JOE BIKE of his decision to withdraw by means of an unambiguous statement:
By post with acknowledgement of receipt, to the following address Customer Service - JOE BIKE, 119 avenue des Tisserands, 40150 Soorts-Hossegor
By e-mail to the following address: contact@joebike.fr
Click & Collect orders: The Internet User may return their order to the JOE BIKE shop where they have collected their equipment, no later than 14 days after having communicated their decision to cancel.
Order delivered at home: The Internet user will be contacted by JOE BIKE customer service by email who will inform him of the return procedure according to the products to be returned. The return costs are at the customer's expense.
Effects of exercising the right of withdrawal: JOE BIKE systematically checks the general condition and functioning of returned products, whatever the method of delivery, before proceeding with reimbursement.
JOE BIKE reserves the right to refuse reimbursement for any product sold as new which is not returned as new, which has been used, whether damaged, soiled, etc., showing signs of use exceeding what is necessary to establish the nature, characteristics and proper functioning of the product, incompatible with the testing of the product, rendering the product unfit for resale.
JOE BIKE reserves the right to refuse reimbursement for any second-hand product that has been used, whether damaged, soiled, etc., showing signs of use exceeding what is necessary to establish the nature, characteristics and proper functioning of the product, incompatible with the testing of the product, rendering the product unfit for resale.
Any Personal Protective Equipment (PPE), such as a bicycle helmet, excluded from the right of withdrawal, is not eligible for return and refund.
The Internet User must return the new or used product(s) with the accessories and instructions supplied, if possible in their original packaging, failing which in suitable packaging that correctly protects the product(s) returned.
JOE BIKE will reimburse the Internet User for all sums paid, if the order is returned in its entirety, within a maximum period of 14 days from receipt of the new product(s), subject to the condition of the product.
The order registered by the Internet User may be shipped several times, i.e. in several separate packages.
Internet users who return their entire order, comprising one or more shipments, will be reimbursed for the amount of their order, including the initial delivery costs. The cost of returning the goods shall be borne by the Internet User.
Internet users who return part of their order, i.e. one of the two shipments making up their order, will be reimbursed for the amount of the products returned, including the initial delivery costs. The cost of returning the goods shall be borne by the Internet User.
In the event of the return of a product purchased on special offer, JOE BIKE will reimburse the product at the reduced price in force on the day of the order paid by the Internet User, and not at the price of the product excluding the special offer.
All returned products remain the exclusive property of JOE BIKE.
JOE BIKE will make the refund by crediting the bank account used for the order, unless the Internet User expressly requests another method of refund.
If reimbursement proves impossible, for example due to theft or fraud of the bank card used, the Internet User must contact Customer Services. For security reasons, the Customer Service Department will ask the Internet User to explain and justify the reason why it is impossible to refund the money to the bank account used at the time of the order, and will proceed with a verification of his/her identity. In the event of serious doubt, JOE BIKE reserves the right to refuse reimbursement to a bank account other than the one used for the order.
The foregoing in no way precludes the application of the legal warranties where the conditions are met (see Article 12 - Warranties).